Shipping
A. Tramboo & Co. is committed to excellence, and the full satisfaction of our customers and we at A. Tramboo & Co. proudly offer our excellent shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays and bad weather conditions that might impact delivery times. All orders for our products are processed and shipped out in 40-100 business days. Please note that the Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone call.
Shipping Charges
Freight Charges on Board (FOB) policy applicable.
Wrong Address Disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Undeliverable Orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
Lost/Stolen Packages
A. Tramboo & Co. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
Return Request Days
A. Tramboo & Co. allows you to return its item(s) eligible under warranty return policy within a period of 2 days. Kindly be advised that the item(s) should be returned unopened, unused and must fulfil all the conditions under Refund and Return Policy.
Out of Stock Item Process
In Case the items you ordred are out of stock, all the available item(s) will be shipped first and later we will send remaining item(s) when items arrive back in stock.
Import Duty and Taxes
When it comes to taxes as well as import duties, you will be required to settle the requisite fees when the items are arriving in the destination country.
Acceptance
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
Contact Information
In the event you have any questions or comments please reach us via information provided on Contact Us Page.